Introduction

This policy covers FBRH Consultants use of personal information that FBRH Consultants collects when you use www.fbrh.co.uk and related sites.

From time to time, you will be asked to submit personal information about yourself (e.g. name, company name, postal address and email address) in order to receive or use services on our website. Such services include registering for sustainability training and submitting questions. By entering your details in the fields requested, you enable FBRH Consultants to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information FBRH Consultants will act in accordance with current legislation, The Data Protection Act 1998 and aim to meet current Internet best practice.

If you have questions or concerns regarding this statement then please contact us at: .

Updates to this Privacy Policy & Notification of Changes

This policy may change without notice from time to time and we will post these changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our website for 30 days.

The information collected

We ask for personal information (1) when you register for sustainability training, (2) when you want to submit a question about our services. The types of personal information that we may collect are: name, company name, company website, business description, e-mail address, phone number.

Registering on www.fbrh.co.uk is optional. If you choose not to register or provide personal information, you can still use www.fbrh.co.uk. However, you will not be able to receive email alerts, and you may not be able to access our subscription services. Separately, you may choose to sign-up to receive promotional or marketing information from FBRH Consultants by selecting the appropriate option.

FBRH Consultants views all personal information that it collects as a valuable and confidential asset of which we take great care to ensure its safety.

What we do with the information collected

When you visit www.fbrh.co.uk your IP address is recorded. We use your IP address to help diagnose problems with our server and to create statistical reports about usage. Your IP address is used to gather broad demographic identification that will not be tied to your identity.

This site also uses “cookies”, which are certain bits of information that are deposited on the hard drive of your computer when you visit www.fbrh.co.uk and sent back to www.fbrh.co.uk when you visit again. We use cookies to maintain session information (for example to help us remember your search results so you can go back to them) and to keep track of the number of users accessing our site and the information they access. Our site will NOT function correctly if you disable cookies.

As an authorised user of an organisation subscribing to FBRH Consultants’s services we may use your personal information and the other information we collect to ensure you have access to all of the services you are entitled to, communicate with you about our services, offer you assistance and to help you comply with our terms of use.

We may share your information with third parties who assist us in providing our service to you. These third parties are bound by agreement not to share your information.

FBRH Consultants maintains a strict “no-spam” policy. We will not sell, trade, rent or lease your personal information to others without your consent. We use your personal information to provide requested information and to keep you informed of FBRH Consultants’s services to help ensure that the information we provide to you is relevant to your specific needs. If you do not wish to continue receiving marketing information, please notify us by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternatively, you can use our opt-out policy which is detailed below.

If permission is granted, user information may be used to send occasional emails containing offers from our partners. This will only ever be provided to users who have specifically given us permission to use their information in this way.

FBRH Consultants will never use your data for anything beyond the reason stated and the permissions you grant us.

When you buy something, your information will be stored on our system to complete the buying process. It must be shared with an outside party in order to verify your credit card information. We also record information about your questions to us and your purchases so that we and you can keep track of what you’ve asked about or purchased on our site. Additionally, we may need to contact you about your questions and/or your purchases.

We use e-mail addresses to send you the alerts, newsletters and marketing promotions you’ve requested, to answer the e-mail we receive and to communicate with you about other areas of FBRH Consultants’s range which you have told us you would be interested in hearing about.

Third Party Use of Your Information

When you buy something, another party must verify your credit card. In addition, the name of your company (but not your name or contact information) may be shared with one of our third party suppliers.

From time to time FBRH Consultants may send marketing emails informing you of different services relating to FBRH Consultants, if you do not wish to receive these emails do not check the appropriate box when you register or alternatively you may unsubscribe as detailed below.

Access to Your Information / Opt-Out / Unsubscribe

If you no longer wish to receive our updates, newsletters and promotional communications you may opt-out of receiving these communications by following the directions in the email or forwarding the email to This email address is being protected from spambots. You need JavaScript enabled to view it., prepending the subject line with the word “UNSUBSCRIBE”.

Your Legal Data Protection Rights

In accordance with the Data Protection Act 1998 you, the data subject, can ask to view all data relating to you that we hold at any time. FBRH Consultants reserves the right to charge a fee of £10 for this request.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may in certain circumstances need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Security

FBRH Consultants is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. In addition, all credit card details are encrypted via Secure Socket Layer (SSL). This encryption method is used widely on the Internet to keep information secure.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

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